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Privacy Policy

Sellpay Terms of Service

FREQUENTLY ASKED QUESTIONS

E-waste facts

Choose your gift card to redeem

REDEEM AT THE MARKETPLACE

Privacy Policy

Sellpay Terms of Service

Last Modified: January 19, 2023

Terms of Use

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FREQUENTLY ASKED QUESTIONS

What is the name of the company?

What do we do?

Are we a registered business?

How do you operate?

How can I contact you?

How do I Trade-in a phone on this site?

I Can’t Find my Device. What should I do?

Can I list bulk phones for sale?

Can I forgo the trade-in after I sent my trade-in details and delete them after they have been sent?

What operating systems do the phones run on?

What is the condition of the battery?

Can I unlock the phone?

Can I root or jailbreak the phone?

What is an IMEI number?

What is an ESN number?

What is a MEID number?

What is iCloud?

How do I find the IMEI/ESN/MEID number on my phone?

How do I erase my personal data from a device before selling it?

Will the site erase my personal data from the device when I sell it?

What happens if the buyer receives a device with personal data on it?

How are the prices for the phones determined?

Are the prices for the phones negotiable?

Are there any fees associated with using the site?

Who pays for shipping the device?

How long does shipping take?

How much does shipping cost?

Do I need to send anything else with the device when shipping?

Can I track my shipment?

What happens if the phone gets lost during shipping?

What does pre-owned mean?

What does "used" mean?

What does "like new" mean?

What does "refurbished" mean?

What does "open box" mean?

What measures do you take to ensure the security of my personal information?

How do I clear the data on my phone before selling it?

What happens if I forget to clear the data on my phone before selling it?

Is it possible to recover data from a phone that has been factory reset?

How do I reset the iCloud account on my phone before selling it?

How can I protect my personal information when selling my device?

What happens to my personal information if I forget to clear it from my device before selling it?

Can I sell my financed, password/iCloud locked and blacklisted phones?

What is the condition of the used devices being sold on the platform?

Are there any restrictions on the types of phones that can be sold on the platform?

What is your return policy?

Who pays for return shipping?

How long does it take to process a return?

What if there is a dispute over the device?

Can I cancel my listing if I change my mind about selling my phone?

Will I be charged for cancelling my listing?

Can I relist my phone if it does not sell and are there charges?

How will I receive payment for my device?

What should I do if I haven't received payment after the expected time?

How long does it take to receive payment?

I haven’t been paid yet even though I sent the device.

What accessories come with the phone?

What if the phone is missing an accessory?

Can I use accessories from a different brand or model with the phone?

Can I request additional accessories from the seller?

Additional Information

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E-waste facts

1. ENVIRONMENTAL WASTE FACTS AND STATISTICS

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